All Systems Operational

About This Site

Welcome to Nectar Desk's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruption in service, a note will be posted here.

Main Page   ? Operational
Canadian Servers   ? Operational
U.S. Servers   ? Operational
Main Databases   ? Operational
Contacts   ? Operational
Reporting   ? Operational
Voice - Inbound Browser Calls   ? Operational
Voice - Outbound Browser Calls   ? Operational
Voice - Inbound SIP Calls   ? Operational
Voice - Outbound SIP Calls   ? Operational
Voice - Recordings   ? Operational
AWS Services ? Operational
AWS cloudFront   Operational
AWS elb-us-east-1   Operational
AWS elb-ap-northeast-1   Operational
AWS elb-ap-northeast-2   Operational
AWS elb-us-west-1   Operational
AWS elb-us-west-2   Operational
Plivo Services ? Operational
Plivo Account Interface   Operational
Plivo Conferencing   Operational
Plivo Incoming Calls - DID   Operational
Plivo Incoming Calls - SIP   Operational
Plivo Outgoing Calls - Numbers   Operational
Plivo REST APIs and XML   Operational
Plivo Recordings   Operational
Plivo SIP Registrar   Operational
Plivo Outgoing Calls - SIP   Operational
Plivo Text To Speech   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - One of the servers in AWS N.America Virginia zone failed which caused up to 10 minute outage for certain accounts. Automated failover solution kicked out and all accounts went back online.
Sep 22, 18:17 EDT
Investigating - Currently some of the agents have issue with accessing Nectar Desk Interface. We are investigating
Sep 22, 15:04 EDT
Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - All services are back to normal
Sep 14, 16:16 EDT
Monitoring - Service has recovered. We are continuing to monitor.
Sep 14, 15:41 EDT
Identified - AWS S3 service has an outage which is impacting majority of call recordings and voicemails as well as pre-recorded messages at IVR, Queues.

We are monitoring the issues and update will follow.
Sep 14, 15:26 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.